Do I have to pay the setup fee?

[Forestwalker]

I'm looking at "upgrading" from SkyQ to streaming but when I add the puck to my basket it automatically adds a £39.99 setup fee. Can I not have this? It seems rediculous to HAVE to pay £40 for something that will probably take me 15 minutes to setup.

Are these being offered FOC to existing customers or do I have to cancel my subscription and go via, say, EE tk get one free? 

[Mark39]

I've not seen Pucks being offered free of charge. You could always ask, I suppose.....

[Deedee36]

@Forestwalker The (39.99) is a standard setup fee,all pucks are loaned to you and must be returned to sky should you cancel your subscription 

[Forestwalker]

Thanks Deedee, I've been aSky customer for 30 years so am familiar that all equipment is only on loan. I didn't think I was buying the puck for £40 but at the same time I am more than capable of plugging a power lead in, attaching an HDMI cable and finding my WiFi (and saving £40) 

[Nigelb1972]

@Forestwalker the setup fee isn't for someone to install it for you, it's more of a delivery/fulfilment charge aka additional profit for Sky... And yes, you have to pay it... 

[Forestwalker]

I used to get offered one every time I phoned up when they came out (it used to get annoying) 😂 

[lettice · Accepted solution]

The one off charge is £39.95

Normally the first puck is free, any subsequent pucks are charged the one off fee.

Give Sky a call rather than trying online to upgrade, you will most probably need to have to call anyway if upgrading from Sky Q.

[MarkGoldsmith]

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@lettice wrote:

The one off charge is £39.95

Normally the first puck is free, any subsequent pucks are charged the one off fee.

Give Sky a call rather than trying online to upgrade, you will most probably need to have to call anyway if upgrading from Sky Q.

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Typically the first puck is only free when you take Whole Home.