Disruption to viewing, compensation?

[Del1935]

Sky box didn't work last weekend so missed cricket, new sky stream v erratic so a weeks disrupted viewing. Some compensation would be nice as have been a customer since last century! 

[GD1]

@Del1935  You won't get any by posting in a public forum.

Have you reported the issue to Sky?

[Del1935]

I tried but was on hold for 20 minutes and gave up as things to do 

[GD1]

@Del1935  Until you speak to Sky and report the issues they won't know.  

[Jones_The_Cat]

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@Del1935 wrote:

Sky box didn't work last weekend so missed cricket, new sky stream v erratic so a weeks disrupted viewing. Some compensation would be nice as have been a customer since last century! 

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It's best to lodge an official complaint if you feel you have not received an adequate service:

https://www.sky.com/help/articles/how-to-make-a-complaint 

[TimmyBGood]

@Del1935 

Unlike broadband there's no industry scheme for compensation due to service disruption, and the regulator doesn't require it.  You can attempt to negotiate with Sky for a goodwill measure if you wish.

[Jporch316]

How was your viewing disrupted ? If your internet went down then that needs to be taken up with your isp 

Edit - removed references to glass when realised it was stream 

[highr]

I rang Sky to complain about my dead Stream remote and they gave me a small credit as compensation. As others have said, you need to speak to them.