Disneyplus activation error

[Hally-K-]

I have taken a package including disneyplus. When I went to activate this, I look to have set up a Disneyplus account but I already have one. The existing account has a different email address, and my daughter has added her bank details as worried she'll lose all her stuff on the account (lives at home still). I can't delete the new disneyplus account as it directs me to manage this via mysky. Any advise on how I can get this deleted and add the disneyplus we already use.

[Mark39]

@Hally-K- see Sky's help here - the section headed 'I linked the wrong emai address': https://www.sky.com/help/articles/problems-signing-up-disney-plus

[Hally-K-]

Thanks, I have tried but they had no idea what to do

[lettice]

@Hally-K- 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[SuperMatt]

Hello, @Hally-K-. I'll send you an invite to a private chat shortly and we can help you.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Hally-K-]

I have received support regarding this, and assured that it is sorted. I am really not convinced, but won't know until 28th August when my next bill is generated.