Disney +

[Dan285]

Hi, I've had Disney + through sky but today I got a email saying I've cancelled even tho it's still on my sky subscription active, does anyone know a customer service contact form

[Hunter2660]

Is the email from Sky or Disney? What is it asking you to do? Is it addressed to you by name? Just checking in case it's a scam email.

[Dan285]

Yeah it's legit, when I go on the app it says re join Disney +

[Hunter2660]

Is that a previous account or a new account via Sky? Seems strange it should be cancelled without your knowledge.

[Dan285]

It's a old account but it worked fine for 2 weeks now saying this, is they a email address for customer service for sky don you know 

[DaveDrizen]

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@Dan285 wrote:

Yeah it's legit, when I go on the app it says re join Disney +

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Have you tried to activate again via disney app on your Sky box?

[Dan285]

Yes, says already activated 

[DaveDrizen]

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@Dan285 wrote:

Yes, says already activated 

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And what dose it say if you try loging into your account on the Disney plus web site. If you can go the account page is should say "payment though Sky"