Disney plus

[amandajane1964]

Still Having trouble logging in Disney plus. Activated free subscription, cannot log in, app is asking for payment plan. Advised to go to Disney and give them partner ID, did so, still can't log in and still ebogm asked to choose a payment plan. Tonight I was advised to subscribe (and pay!) and then downgrade. Did so. Paid £9.00, subscribed and the went ot my sky and downgraded as advised. I still cannot log in Disney app as it still asks me to choose a payment plan. So now after three days of this I am not better off I cannot log in to Disney plus and am now £9.00 down due to having to pay for an upgrade so I could just downgrade. I am not happy!

[DaveDrizen]

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@amandajane1964 wrote:
Still Having trouble logging in Disney plus. Activated free subscription, cannot log in, app is asking for payment plan. Advised to go to Disney and give them partner ID, did so, still can't log in and still ebogm asked to choose a payment plan. Tonight I was advised to subscribe (and pay!) and then downgrade. Did so. Paid £9.00, subscribed and the went ot my sky and downgraded as advised. I still cannot log in Disney app as it still asks me to choose a payment plan. So now after three days of this I am not better off I cannot log in to Disney plus and am now £9.00 down due to having to pay for an upgrade so I could just downgrade. I am not happy!

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Where did you pay you £9 on Sky Market place  or Disney ?  Why If it was Sky market place log out of  Disney plus app on your Sky box . You should then be presented with a screen with a QR code use that code and follow  the instructions. When asked for your log in make sure you put in your Sky ID log in.If you downgrade that will not take effect till next billing date ina months time You will have premium till then

[amandajane1964]

Hi. I can't log out of the Disney app as I am not logged in. I go to the disney app, I get the 'log in or create account' qr code and a activation code.

When I go on my phone , (I use the same email and password for sky, )  enter the code, it says 'welcome back please continue subscription' then it comes up with which payment plan do I want and that's as far as I can get

When I first activated Disney plus about a month ago it worked fine then when partners cancelled their sub through Disney which we watched through the TV app and not sky, I haven't been able to log in. The emails were not wrong and the accounts were not linked.