@Lyn672 You are not talking to Sky as this is a user forum consisting of customers like yourself where we try to help each other so to complain you have not received any help only 3 minutes is unnecessary.
You don't mention f you have moved from another Sky platform to Stream or if Discovery has ever worked for you but if you have moved from Sky HD or Sky Q all your Marketplace subscriptions are cancelled so you have to re-register (see the following link)
https://www.sky.com/help/articles/sky-marketplace-upgrade
If you need to re-register or register for the first time you can do so as follows:
Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions
Select App subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month whilst you have a Sky TV subscription. If so select Activate subscription.
Also, see the following link:
https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus
Good luck 🤞
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