Discovery plus saying I don't have a subsciption

[shell20151907]

Hi

I have had sky stream about 6 or 7 months now and been using Discovery plus on a regular basis, I went to sign in last night and now it's telling me I need to upgrade my subscription to watch anything.  It's driving me crazy 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[shell20151907]

I have tried what was suggested to me via chat but that hasn't worked either

Thanks

Michelle