Discovery plus error 400

[Doreen1930]

I have just been speaking to a customer services guy who gave me a method to get Discover Plus back, without having to do a factory reset. Reminded me of the old Sky HD and Q days when I had to sit on the floor, and pull out the plug and hold buttons and so on. Anyway, if you want to try it,

• Pull out the plug
• Push in and hold the power button on the side, don't let go.
• After about 20 seconds, plug the tv back in without letting go of the power button. 
• When the red light flashes on the front of the tv, you can let go.
• It will update firmware/software etc. 
• Relink you remote by pressing 1 and 3 simultaneously
• You have to press continue, relink the television to your Sky account etc
• Go to Discovery Plus, then relink that to your Discovery Plus account (not easy steps for me as computer is in another room)
• It worked for me, I now have D+ back on my Glass tv. This seems to give the telly a bit of a thrashing and makes it think about how badly it's been behaving. 

I have no idea why Sky couldn't put this information out for all Sky Glass users who get error 400. It's a whole lot easier than a factory reset! Anyway, apologies if I have got a step wrong or it's harder than I'm making out.

[MarkGoldsmith]

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@Doreen1930 wrote:

I have just been speaking to a customer services guy who gave me a method to get Discover Plus back, without having to do a factory reset. Reminded me of the old Sky HD and Q days when I had to sit on the floor, and pull out the plug and hold buttons and so on. Anyway, if you want to try it,

• Pull out the plug
• Push in and hold the power button on the side, don't let go.
• After about 20 seconds, plug the tv back in without letting go of the power button. 
• When the red light flashes on the front of the tv, you can let go.
• It will update firmware/software etc. 
• Relink you remote by pressing 1 and 3 simultaneously
• You have to press continue, relink the television to your Sky account etc
• Go to Discovery Plus, then relink that to your Discovery Plus account (not easy steps for me as computer is in another room)
• It worked for me, I now have D+ back on my Glass tv. This seems to give the telly a bit of a thrashing and makes it think about how badly it's been behaving. 

I have no idea why Sky couldn't put this information out for all Sky Glass users who get error 400. It's a whole lot easier than a factory reset! Anyway, apologies if I have got a step wrong or it's harder than I'm making out.

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That method is just another way of invoking the factory reset - the reason the steps aren't generally told to people is because the advice from Sky is customers shouldn't just factory reset their devices without being asked to by Sky employee as it can cause other issues and prevent you from relinking the device back to your Sky account ( this require support from the Sky backend team).

[Doreen1930]

This is not a factory reset. Everything is exactly the same, all my programmes on both D+ and Sky were still there, all apps still present and correct. I did not have to start again, just relink telly and D+ with the usual code number online. @MarkGoldsmith , why are you saying this when it's just not true?

[MarkGoldsmith]

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@Doreen1930 wrote:

This is not a factory reset. Everything is exactly the same, all my programmes on both D+ and Sky were still there, all apps still present and correct. I did not have to start again, just relink telly and D+ with the usual code number online. @MarkGoldsmith , why are you saying this when it's just not true?

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Because it is a factory reset. You don't lose things like the playlist from a factory reset as they aren't stored locally on the Sky Stream puck, they are associated with your Sky account and stored remotely on Sky's servers.

What a factory reset does is unlink the device from your Sky account ( hence why you have to go through the relinking) and also unlinks the remote from the device ( again the reason you have to resetup the remote after this procedure). It will also reset any settings changes you have made on the device (like disabling Wifi, or disabling the overnight power saving mode) back to the default factory settings.

[mickeymouse124]

Discovery plus works fine on my iPhone but on sky glass tv says error 400 connect to internet well I'm clearly connected, after several attempts, did the system management, followed every advice still not working, tried factory settings would not let me continue to unpair with remote

[SueJ21]

I have sky stream and a very steady internet connection. So had the message saying in need to upgrade my subscription to watch discovery + suddenly. I contacted Sky and have been told it's a problem they are aware of and their team are "working to get it sorted"  - this has been an issue for at least 4 months now. Why would it suddenly stop working? Any ideas? At present I can't even see how I can upgrade my subscription!!!

[Marmite61]

Sue, I have the same issue and started a thread about it some weeks ago. Had an irritated custome services guy talk me through resetting/linking/re-signing up to god knows what but nothing worked. He told me that it was a very recent problem and to look out for an update and solution. When I challenged him that it was not a "new" issue, as I had been reading about the same thing on these forums, he got very curt and defensive saying I had obviously been looking at incorrect information. 

Still. Waiting. 😡

[SueJ21]

I actually called discovery + today and they are sorting it out for me! 

[Marmite61]

Really?! That's amazing. Dont suppose you could send me the number yiu used please? Also, what information did you need to have to hand? 

[SueJ21]

I just googled discovery + went through the Robot Chat, asked for a human and had a wonderful lady help me! She was an awesome lady 

[genealogy]

Discovery plus are very helpful, unlike Sky, they told me, they would  sort it out. Then came back saying sorry contact Sky. I also asked what deals are on offer for the many many disgruntled Sky customers , but unfortunately nothing doing,

[macdug]

they told me that 2 months ago

[robinson2389]

I have an open complaint and getting 2 weekly updates. 

I have been told there is a fix which is due to be released iminently.