Discovery plus error 400

[Chrissy80]

Discovery + is still not working and showing an error code. We have only just recently purchased the sky stream along with a package which includes discovery + and we are rather disappointed that we can't view this channel at the moment. Can you give us a rough idea of when discovery + will be up and able to view as our cooling off period for continuing with the stream is running out!!! 

[Mirela4]

Same situation here

[Steve5286]

Does anyone have Alan Bates phone number? It seems like we are going to need his help with this one. It's been 4 days now and no action forthcoming from Sky to resolve. I know that I'm not the 'only one!'

[Grandadfishing]

Discovery, plus not working for the last three days error 400 keeps coming up and we have got an Internet connection to all the other channels

[GD1]

@Grandadfishing   I have merged your post to this existing very large thread that is discussing the same issue, a new thread isn't required.

[mikealanr]

Hi @Paulamcc 

Not a lot of info to go off there! In what way is it not working? There are a number of other threads on the forum, which may provide some help or if you let us know what the issue is, the community will hopefully be able to offer some advice. 

MikeAlanR

[Paulamcc]

It just keeps saying error 400 but the other sky glass is fine and the app is working 

[Sacredminxxxy]

I have had the same issue for over a week !!!

It was working fine then all of a sudden a blank screen when you select Discovery+ app then it shows the discovery + screen then it goes blank again followed by the "Im not connected to the internet and error 400"....  !!!

Now .... for one if I was not connected to the internet my sky puck would not be able to connect to anything on sky let alone the apps ... of which it does ... as i have all channels and all the apps working fine !!!!

I've reset the bb router which is also sky as stated when you go to the discovery + help page and this has not helped either ...

I've factory reset the puck and that has not rectified the issue and like many others on this thread when you visit the sky issue page they state there is no app issues currently listed and all is OK ?? 

Well .... it is not ALL OK !! 

Sort it out Sky for gods sake .... why is it that everyone on this thread is having the exact same issues and yet Sky has done nothing to rectify the OBVIOUS issue .... !!! 

And they wonder why so many people are now leaving them !! 

[Sacredminxxxy]

This post is not answered and I'm sorry but sky has known about this for over 1-2 weeks now and yet nothing 

[Mclaren2704]

I have been without discovery plus since saturday and despite ringing sky and resetting apps, rebooting sky puck and also rebooting my wifi i have still been unable to view Discovery plus. I have also been experiencing popping sound and the sky stream seems to go back to home screen despite watching a programme. I moved from Virgin Media to Sky Stream and this was the worst decision i have ever made. If it was possible to go back to Virgin Media I would, Sky Stream is not fit for purpose and is a waste of money.

[Fothergill1]

@Sacredminxxxy Welcome to the forum, it's just a pity it's at a time you are having problems. The issue first reported on the forum on Friday 12th ago not 2 weeks ago.

If you read the thread you will see why the post has been marked as answered.  In brief it is to highlight it so people will see that Sky are aware and are working on a solution 🤞

[Fothergill1]

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@Sacredminxxxy wrote:

I have had the same issue for over a week !!!

It was working fine then all of a sudden a blank screen when you select Discovery+ app then it shows the discovery + screen then it goes blank again followed by the "Im not connected to the internet and error 400"....  !!!

Now .... for one if I was not connected to the internet my sky puck would not be able to connect to anything on sky let alone the apps ... of which it does ... as i have all channels and all the apps working fine !!!!

I've reset the bb router which is also sky as stated when you go to the discovery + help page and this has not helped either ...

I've factory reset the puck and that has not rectified the issue and like many others on this thread when you visit the sky issue page they state there is no app issues currently listed and all is OK ?? 

Well .... it is not ALL OK !! 

Sort it out Sky for gods sake .... why is it that everyone on this thread is having the exact same issues and yet Sky has done nothing to rectify the OBVIOUS issue .... !!! 

And they wonder why so many people are now leaving them !! 

---

@Sacredminxxxy I appreciate this thread is now very long but if you have the time to read the thread you will see various posts that answer a large part of your complaint.

If you or any other people following this thread wish to lodge a formal complain this can be done at the following link: http://www.sky.com/help/complaints

Hopefully the issue will be resolved soon 🤞

[Old_git]

Alse see responses from Discovery UK  who are working on this issue

Thanks for your response,

I apologies for the inconvenience this may have caused to you.

As discussed the below issue our team is already started working to fix the issue. Once the issue will get fix will send you email.

I'll post here when I get an email saying fixed.

[Mirela4]

I'm in the same situation 

[DomBod]

I was one of the first to raise problem on the 12th Jan.

I have lodged a formal complaint to Sky not about the failure of software engineers from Discovery or Sky but against Sky Customer Services for their inept handling of the issue!