Discovery + asking me to upgrade

[Ally+P]

Recently got Sky Stream with TNT Sports went through the steps to activate Discovery +. Got it all loaded can open the app see the programmes but when I press watch I get a screen  it tells me I need to upgrade my subscription.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[willows2]

not helpful. it didnt tell me how to overcome the problem

[jay11111111111111111]

They won't as they don't have a clue how to fix it. 18 months I have been trying to get them to sort mine.

their back office technical teams are not very technical!