'Please wait' whilst using the Playlist or 'Sorry, there are no programmes of this type available'

[Myskyplus]

Recently added Apple TV Shows 'Before' and 'Prime Target' to my playlist.  When I select either of them, I get a message saying 'sorry there are no programmes of this type available' but when I go direct to the Apple TV app, both shows are there.  Apple TV shows added to the playlist prior to the two shows work perfectly so I'm guessing a recent update has corrupted the link between Sky and Apple TV.  Sort it out somebody.  And test your updates properly.

Moderator note: subject of thread updated to better reflect the conversation

[Jporch316]

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@Myskyplus wrote:

Recently added Apple TV Shows 'Before' and 'Prime Target' to my playlist.  When I select either of them, I get a message saying 'sorry there are no programmes of this type available' but when I go direct to the Apple TV app, both shows are there.  Apple TV shows added to the playlist prior to the two shows work perfectly so I'm guessing a recent update has corrupted the link between Sky and Apple TV.  Sort it out somebody.  And test your updates properly.

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Hi worth contacting viewerR@sky.uk as they are able to fix missing episode meta data 

they normally reply fairly quickly 

[Anonymous]

I can see and access Prime Target and Before on my list just fine. If you're still having this problem could you try restarting the device and report back please?

[AlySmyth]

I'm also having this problem, but with all apply tv shows. Prime target, severance, etc. not showing on glass playlist and they had been previously. Quite frustrating as the thing I've grown to value hugely is skys interface of seeing all shows in one place. 

[BarmySpartan]

I am also having the same issue. No Apple TV+ shows come up on a voice search, apart from ones that happen to be available on other platforms. Take Severance for example that only shows Episode 1 on search as the first episode is available on Prime Video so links to that. 

Content from all other streaming platforms seems to come up fine on a voice search, just Apple TV+ that is missing. 

[djc1974]

i am also having same problem, Apple TB show are in playlist but get the Sorry, there are currently no programmes of this type available message. I’d like to just delete the shows from my playlist but that option is not there, so the icons are now just wasting space.

[Anonymous]

@djc1974 At the bottom of the main playlist screen go to the manage button and you can remove anything you have saved there. 

I've also seen this issue on Apple shows from time to time, I'm not sure why they get disconnected so frequently but I suspect that Apple aren't sharing the programme data correctly to Sky. 

[Jporch316]

Could be related but I've seen the same error message twice in the last few days on my puck and my gen 2 . Once on airbender on Netflix and once on brokenwood on U . Both times when selecting the show from my playlist 

[Anonymous]

@Jporch316 yeah that's what I'm getting for "Severance" currently so there's must be an issue somewhere on Sky's end. I'm sure it'll all come back online soon, in the meantime I can open the Apple TV app to watch it fine. 

[Jporch316]

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@Anonymous wrote:

@Jporch316 yeah that's what I'm getting for "Severance" currently so there's must be an issue somewhere on Sky's end. I'm sure it'll all come back online soon, in the meantime I can open the Apple TV app to watch it fine. 

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Same here .... I've also noticed shows on the playlist seem slower than usual to load .....

[Anonymous]

I have noticed quite a few "Please wait..." messages around the menu for the past few days, now that I think about it...

[Deedee36]

@Anonymous @Like you I've notice a lot of please wait this past few days but today has been really bad 

[KevNewMedia · Accepted solution]

Morning Everyone

Thank you so much for highlighting this problem, and thanks for tagging me @Jporch316 

I've escalated the problem to our support teams and as soon as I hear back, I'll let everyone know.

I'm going to mark this post as the answer, so that the most up-to-date information is available for everyone.

[BarmySpartan]

Hi Guys.

Seems to have been fixed now. All Apple TV shows are now showing on a voice search, continue watching and episode progress also showing in my playlist. 

Halluliah! 

[BarmySpartan]

Strangely though despite now showing on search and playlists. Episodes are missing from certain shows, take For All Mankind. 4 seasons available through Apple TV but Sky Voice search only showing up until Season 3 but only 3 episodes from Season 3 are showing and there is 10 episodes.