Discovery+ Black Screen When Opening from Playlist/Continue Watching

[motb]

This is something that i have noticed recently aswell, mainly affecting iplayer and also discovery+. when selecting a program from the continue watching rail iplayer behaves as BearWithSoreHead has described, with the exception being that i have always had to select who was watching whenever iplayer opened (never found that an issue)

Discovery+ takes you to a blank screen and only when going back to stream home page and selecting program again does it load and play. 

Irritating in both cases though.

Puck has been rebooted and no difference

Moderator note: subject of thread updated to better reflect the conversation

[Gincap]

Apparently there is a known fault between Sky and iplayer that is being looked into. I've never had Discovery+ open first time since having Glass/Stream, channel 5 is also full of issues especially around FF and picture quality and just a couple of days ago Paramount+ has also failed and won't load 🙄

Unlike Firestick and Apple etc Sky apps are on Sky servers and this is perhaps the reasons around issues. 

I've taken to using my Apple TV as the main equipment again as logins work even if subscribed via Sky but of course Sky content is only via Now. 

[lettice]

Tried yesterday after seeing some mentions.

Its not an app I use very often on my Sky Stream Pucks.

All I ever watch on there is Wheeler Dealers.

Just tried launching a few episodes of Series 6, as I did yesterday and as yesterday is again going straight to the programme and playing the episode through the app.

My Discovery + version is 6.10.0 build 97

[Fothergill1]

Hi @motb I have been having exactly the same issue with Discovery +.  When you select a programme from your playlist or continue watching it takes you to a black screen on Discovery +.  If you then return to the Sky homepage and select the programme for a second time it takes you direct  to the requested programme.

Sky are aware of the issue with Discovery + as well as the similar problem with iPlayer.

[KevNewMedia]

Hi @motb 

Thank you very much for asking this question on the iPlayer thread and welcome back to the Community.

I've moved your post to create its own thread for the Discovery+ issue.  This will enable us to keep conversations grouped together, and it helps, when we are escalating problems, to be fixed.

[KevNewMedia]

Hi @motb @Fothergill1 @Gincap 

Can you help us to understand this issue, please?

• When the Discovery+ app launches and goes to a black screen, does the second attempt work?
• Have you seen any error messages when this happens?
• Does this impact content from your Playlist?
• Does this impact content from Continue Watching?
• Have you noticed any particular content that it happens with?

Thanks in advance 🙂

[Gincap]

@KevNewMedia 

For me it happens from content tiles or opening the app, I get a black screen and the white circle and that's it. Come out of that screen and try again and then it loads. 

No error messages and from continue watching plus playlist too.

No specific content literally anything. 

[motb]

Hi @KevNewMedia

When the Discovery+ app launches and goes to a black screen, does the second attempt work?

Yes program always loads and plays on 2nd attempt.

Have you seen any error messages when this happens?

No, just the blank screen at 1st attempt and then the loading circle on 2nd

Does this impact content from your Playlist?

Yes

Does this impact content from Continue Watching?

Yes

Have you noticed any particular content that it happens with?

Seems to be anything that is in a playlist or the CW rail that is being shown on Discovery+

[Fothergill1]

Hi @KevNewMedia In answer to your questions:

When the Discovery+ app launches and goes to a black screen, does the second attempt work? Yes, always.

Have you seen any error messages when this happens?Does this impact content from your Playlist? No, just the black screen

Does this impact content from Continue Watching? Yes

Have you noticed any particular content that it happens with? I only have Gold Rush in my playlist so don't know about other programmes.  It happens whether I watch from the playlist or CW rail.

Interestingly I just tried Gold Rush again from the playlist and although it initially went to the black screen after about 5-10 seconds it started playing the programme.

[Fothergill1]

@KevNewMedia  I don't know about other posters but this Discovery + issue seems to be resolved for me this morning.

[Gincap]

@Fothergill1 @KevNewMedia 

I can confirm the Discovery+ did load no issue just now and Paramount+ is back up too. 🤞🏻

[KevNewMedia]

Thanks for confirming @Fothergill1 @Gincap 

How are things with you @motb ?

[motb]

@KevNewMedia  still needing 2 goes to play a program from the playlist but one from the CW rail loaded and played on first try??

Will monitor over the next few days.