Delink Netflix account from Sky Stream

[Lucyj93]

I am an ex staff member and when I left the company I didn't realise I had to add card details to my account. I thought the card details used for broadband would work but they didn't. I was therefore frozen out of my TV package until I added my card details. In this time, it blocked my Netflix account. I added card details and my Sky accounts got up and running but when my went on the TV she was prompted to login to Netflix again and not knowing a link would be created  she used her Netflix details. Her Netflix is now being paid by me in my Sky package and I cant get on to my own Netflix. We have contacted Netflix and they have said they can't do anything - they said that I must click the 'Netflix account recovery' button so that it produces a 6 digit service code - they can then use this to delink the account. However there is no such button anywhere on the Sky app/website and I can't get this code. Without the code they say they can't do anything. I have called Sky 3 times too and got nowhere. Is this really unfixable? If I am not getting my Netflix account in the package I'll probably just leave Sky..! 

[Cerys9]

I'm having the exact same issue, currently on the phone with Netflix and they're sending me to sky.com/shop/netflix which is a link that doesn't work. 

[aaaa325rat]

I have managed to do this sucesfully after being given the runaround by Sky & Netflix. Try raising a formal complaint with Sky and ask them to delink their billing from the Netflix account. They will eventually contact Netflix and process the delinking.

[Lucyj93]

I finally got there with them. The link they provide is wrong but if you do this it should work:

(1) make sure Netflix is logged out on whatever device your browsing the Sky site with to do this (phone/computer)

(2) make sure you've already logged into your Sky account on the browser 

(3) then go to this link: https://id.sky.com/mfa/sign-in/challenge

(4) follow 2 factor authentication 

(5) click 'recover Netflix account' 

(6) you should then see the email address for the account incorrectly logged and a small 6 digit service code at the bottom of the page - this is the code to give to the Netflix team

(7) tell Netflix the email and service code and they should delink it

Sky team - this process is a nightmare with different staff across Sky and Netflix saying different things about who owns the process. It's taken me 5 calls to get to this point and then Netflix providing a broken link to the Sky site which you need to update as well as the overall instructions for this process. Not acceptable!!