Daily freezing of the sky puck

[smurfjockey]

Hi, every morning in come down, around 4am and every morning the sky puck starts up but gets stuck on the first screen. It won't go to home page, it won't turn off. If I turn my TV off, wait, then in again it forces a reset. Any advice would be appreciated 👍

[Jporch316]

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@smurfjockey wrote:
Hi, every morning in come down, around 4am and every morning the sky puck starts up but gets stuck on the first screen. It won't go to home page, it won't turn off. If I turn my TV off, wait, then in again it forces a reset. Any advice would be appreciated 👍

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Pulling the plug for a few minutes can get rid of odd glitches 

do you have network standby on in the settings. ?

[smurfjockey]

Hi, thanks. Network stand by is on. Overnight power saving was also on but I've turned it off. It might be that, as I'm up early? I haven't had issues during the day 

[Jporch316]

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@smurfjockey wrote:

Hi, thanks. Network stand by is on. Overnight power saving was also on but I've turned it off. It might be that, as I'm up early? I haven't had issues during the day 

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See how it goes with the changes - if it's still an issue report back and I can escalate your post to the online sky support team