Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

[Jim211]

Couldn't watch same film at same time on 2 x pucks in different rooms ..why?

[mikealanr]

Hi @Jim211 

Do you have whole home subscription? Was the movie on Sky or was it netflix or Disney etc? We need more information to be able to assist.

MikeAlanR

[Jim211]

On netflix

[Exiled-in-HH]

Which plan do you have?

Was Netflix active on another device?

[Jim211]

I have monthly streaming contract with Netflix free for 2 years which is when I took 2 x pucks ..I purchased a 3rd puck activated last week ..and tried I tried to watch Netflix movie on one puck in my room ..my wife tried to watch same movie at same time on another puck in another room system would not allow both of us to watch

[mikealanr]

@Jim211 

Netflix teirs are different to that of sky. Netflix only allow you to watch on two screens with standard and standard with ads. Premium allows up to 4 devices at a time. You need to make sure you have exited out of netflix on the puck not just pressed home as the app may still be running.

https://help.netflix.com/en/node/24926

MikeAlanR

[Jim211]

Ok thanks