Cooling off

[Davat]

When does the cooling off period start, after you have agreed the contract or after the installation is completed?

[lettice · Accepted solution]

It will start as soon as you activate your first Sky Stream puck.

When you order Sky Stream, you’ll start a new contract and choose a new TV package.

The Sky Ultimate TV or Sky Essentials TV subscription includes Sky Entertainment and Netflix. It's available on a 31-day rolling contract or an 24-month contract – giving you ultimate flexibility. Both contracts come with a 31-day cooling off period. After then, 31 days' notice is required for cancellation and for the 24-month contact, early termination charges might apply

More info in the Sky Stream FAQ here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

[TimmyBGood]

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@lettice wrote:

It will start as soon as you activate your first Sky Stream puck.

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Or 21 days after delivery if not activated by the subscriber before then.  In rare circumstances (such as hugely delayed broadband installation) this does theoretically mean that the cooling-off period might elapse before the puck has had any use at all, but I'd hope Sky would be understanding.

*One to watch out for: If you don’t activate your Sky Stream puck within 21 days of delivery, your subscription and billing will start automatically.

@Davat