01 Oct 2024 09:02 PM
Continue watching used to work, suddenly stopped apart from netflix. Any ideas how to fix this on puck?
02 Oct 2024 12:25 PM
Posted by a Superuser, not a Sky employee. Find out more@nottonightjose Did you try a reboot??
02 Oct 2024 03:53 PM
I did try a reboot but it didn't help! Bit of a pain but maybe I'll need to reset the whole box? I was trying to avoid this though 🫤
02 Oct 2024 04:19 PM
Posted by a Superuser, not a Sky employee. Find out more@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on
02 Oct 2024 04:47 PM
Posted by a Superuser, not a Sky employee. Find out more
@Deedee36 wrote:@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on
If the setting is turned ON as advised by @Deedee36, try turning it OFF, hitting save, waiting a few minutes and then turning it back ON and clicking save.
It may take up to a couple of days for it to start repopulating the continue watching rail but it should. I've seen this working for a couple of other customers previously on the forum
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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03 Oct 2024 12:25 AM
It was turned off, very strange as used to work previously, not had chance to see if it works yet but here's to hoping 🤞
03 Oct 2024 08:04 AM
Posted by a Superuser, not a Sky employee. Find out more@nottonightjose You may find it could take a day or two to repopulate