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Discussion topic: Continue watching suddenly not working

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This message was authored by nottonightjose This message was authored by: nottonightjose

Continue watching suddenly not working

Continue watching used to work, suddenly stopped apart from netflix. Any ideas how to fix this on puck?

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This message was authored by Deedee36 This message was authored by: Deedee36

Re: Continue watching suddenly not working

Posted by a Superuser, not a Sky employee. Find out more

@nottonightjose  Did you try a reboot??

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“Trying to help improve sky glass”
nottonightjose
Topic Author
This message was authored by nottonightjose This message was authored by: nottonightjose

Re: Continue watching suddenly not working

I did try a reboot but it didn't help! Bit of a pain but maybe I'll need to reset the whole box? I was trying to avoid this though 🫤

This message was authored by Deedee36 This message was authored by: Deedee36

Re: Continue watching suddenly not working

Posted by a Superuser, not a Sky employee. Find out more

@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on

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“Trying to help improve sky glass”
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Continue watching suddenly not working

Posted by a Superuser, not a Sky employee. Find out more

@Deedee36 wrote:

@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on


If the setting is turned ON as advised by @Deedee36, try turning it OFF, hitting save, waiting a few minutes and then turning it back ON and clicking save.

 

It may take up to a couple of days for it to start repopulating the continue watching rail but it should. I've seen this working for a couple of other customers previously on the forum



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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nottonightjose
Topic Author
This message was authored by nottonightjose This message was authored by: nottonightjose

Re: Continue watching suddenly not working

It was turned off, very strange as used to work previously, not had chance to see if it works yet but here's to hoping 🤞

This message was authored by Deedee36 This message was authored by: Deedee36

Re: Continue watching suddenly not working

Posted by a Superuser, not a Sky employee. Find out more

@nottonightjose  You may find it could take a day or two to repopulate 

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“Trying to help improve sky glass”
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