Continue watching suddenly not working

[nottonightjose]

Continue watching used to work, suddenly stopped apart from netflix. Any ideas how to fix this on puck?

[Deedee36]

@nottonightjose  Did you try a reboot??

[nottonightjose]

I did try a reboot but it didn't help! Bit of a pain but maybe I'll need to reset the whole box? I was trying to avoid this though 🫤

[Deedee36]

@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on

[MarkGoldsmith]

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@Deedee36 wrote:

@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on

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If the setting is turned ON as advised by @Deedee36, try turning it OFF, hitting save, waiting a few minutes and then turning it back ON and clicking save.

It may take up to a couple of days for it to start repopulating the continue watching rail but it should. I've seen this working for a couple of other customers previously on the forum

[nottonightjose]

It was turned off, very strange as used to work previously, not had chance to see if it works yet but here's to hoping 🤞

[Deedee36]

@nottonightjose  You may find it could take a day or two to repopulate