Continue Watching - Please Wait For Your Programme to Load

[Barry+Mc+Kelvey]

Hi

I'd upgraded from Sky Q to Sky Stream just over a week ago. I'd recently added, Horizon An American Saga Chapter One to my playlist. I'd noticed the other day that it was showing up in, Continue Watching. I tried to watch it today, About a minute into it I get a message on screen, Please Wait For Your Programme to Load. Another minute or so I get the following message. There was a technical fault with this programme. Please try again later. The programme quits and returns to the Sky Stream Home Screen. This is the only programme I've seen this happen with.

Checking my network speed via Netflix, my connection speed is 289.56 Mbps. That's over WiFi. I'm using a Netgear Orbi Mesh setup, and I have EE 1.6 Gbps broadband. I've followed the usually advice on here, reboot the Sky Stream Puck, reboot the router etc. Still the issue remains. 

Has anyone managed to find a fix for this issue?

Thanks in Advance.

Barry 🙂

[Dazzasky]

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@Barry+Mc+Kelvey wrote:

Hi

I'd upgraded from Sky Q to Sky Stream just over a week ago. I'd recently added, Horizon An American Saga Chapter One to my playlist. I'd noticed the other day that it was showing up in, Continue Watching. I tried to watch it today, About a minute into it I get a message on screen, Please Wait For Your Programme to Load. Another minute or so I get the following message. There was a technical fault with this programme. Please try again later. The programme quits and returns to the Sky Stream Home Screen. This is the only programme I've seen this happen with.

Checking my network speed via Netflix, my connection speed is 289.56 Mbps. That's over WiFi. I'm using a Netgear Orbi Mesh setup, and I have EE 1.6 Gbps broadband. I've followed the usually advice on here, reboot the Sky Stream Puck, reboot the router etc. Still the issue remains. 

Has anyone managed to find a fix for this issue?

Thanks in Advance.

Barry 🙂

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Sounds like it could be This issue that a lot of people are having @Barry+Mc+Kelvey