Constantly freezing puc

[Ian0269]

I have two pics. The first works seamlessly. The second freezes constantly. I'm rebooting literally every 20 mins. The internet speed is fine, so what do I do?

[mikealanr]

Hi @Ian0269 

Try swapping them over. If the one which is working starts playing up then it's environmental factors (i.e WiFi signal in the area where puck is located), if the offending puck still plays up likely hardware issue and you should get sky to swap it out.

MikeAlanR

[Ian0269]

Good suggestion. Swapped them over. Puck still plays up in other room and the other one is fine. 
Assume I'll have to ring Sky now. That'll be fun. 

[lettice]

@Ian0269 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @lettice. We’ve sent @Ian0269 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.