Constant pixelation issues

[Mrsbecks17]

We are experiencing constant pixalation issues when using our sky puck. We have followed all the troubleshooting, the puck has excellent connection to the WiFi, restarted multiple times, reset and relinked. Still having the issue. It's every few seconds and is affecting our viewing

[arcadeavenger]

Hi @Mrsbecks17 , I’ve escalated your other post to our Community Messaging team who have sent an invite to a private chat to help you with this. I have also escalated this post for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.