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Discussion topic: Constant issues

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This message was authored by: CGMFFG

Constant issues

For some reason over the last month I have had issue after issue with Stream. 
Not had an issue before but now nearly everyday the tv guide is missing or the please wait programme is loading message. I spend more time resetting the pluck than I do watching it.

Absolutely nothing to do with internet speed as that is running in excess of 500 mbps. 
I am at the point of just cancelling and switching to another provider as we are out of contract. 

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This message was authored by: mikealanr

Re: Constant issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @CGMFFG 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: CGMFFG

Re: Constant issues

This has been happening over a few weeks? 

This message was authored by: NickJJ

Re: Constant issues

Exactly the same for me. Everything had been stable for some months but it appears some software update means lots of the old problems are back like NO Wifi message (I'm connected on ethernet), programme loading.

 

It would be nice to just switch the box on and it works - I don't have this with any other equipment like Amazon stick.

 

Unbelievable for what they charge for this junk.

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This message was authored by: CGMFFG

Re: Constant issues

Couldnt agree more! 
I have no issues with any other equipment, Sky are so far behind.

I am cancelling Monday, had the same issue again tonight. 

This message was authored by: 2muchTV

Re: Constant issues

@CGMFFG I have not had any issues with my Stream (connected via ethernet) but I have just cancelled in favour of Now TV which for me is cheaper... £31 (Sports £20 + Entertainment £5 + Ultra Boost ie UHD on 4 devices £6)

Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £34 pm (till April 2026)
1000/115 FTTP (Aquiss) to Zyxel DX3301
3 x Asus XT9s + + RT-AC58U V3 for WiFi (AP mode)
65" Samsung S92C OLED TV
C430 Samsung soundbar with subwoofer
6 other streaming TVs
43+ network connected devices
This message was authored by: NickJJ

Re: Constant issues

Sounds like a great decsion - I will check out Now Tv also

This message was authored by: 2muchTV

Re: Constant issues

@NickJJcompared to Stream there are limitations with Now TV eg catchup playlists, but it has all the Sky Sports channels. 

The prices I have, followed 1 month of paying the regular price for Sport and then cancelling. Offers came up to stay and an offer of 6 months @ £19 pm. 

I don't like long contracts and dislike the price haggling dance. Everything is done online including cancelling (no phone calls required... yippee!)

Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £34 pm (till April 2026)
1000/115 FTTP (Aquiss) to Zyxel DX3301
3 x Asus XT9s + + RT-AC58U V3 for WiFi (AP mode)
65" Samsung S92C OLED TV
C430 Samsung soundbar with subwoofer
6 other streaming TVs
43+ network connected devices
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