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Discussion topic: Constant issues

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This message was authored by: CGMFFG

Message posted on ‎08 Oct 2025 08:31 PM

Constant issues

For some reason over the last month I have had issue after issue with Stream. 
Not had an issue before but now nearly everyday the tv guide is missing or the please wait programme is loading message. I spend more time resetting the pluck than I do watching it.

Absolutely nothing to do with internet speed as that is running in excess of 500 mbps. 
I am at the point of just cancelling and switching to another provider as we are out of contract. 

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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:45 PM

Re: Constant issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @CGMFFG 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: CGMFFG

Message posted on ‎08 Oct 2025 11:50 PM

Re: Constant issues

This has been happening over a few weeks? 

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Message posted on ‎09 Oct 2025 01:10 PM

Re: Constant issues

Exactly the same for me. Everything had been stable for some months but it appears some software update means lots of the old problems are back like NO Wifi message (I'm connected on ethernet), programme loading.

 

It would be nice to just switch the box on and it works - I don't have this with any other equipment like Amazon stick.

 

Unbelievable for what they charge for this junk.

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