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Discussion topic: Clear “continue watching”?

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This message was authored by: Ruth2e

Clear “continue watching”?

Anyone know how to clear "continue watching" on my tv via Sky Streaming please?

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This message was authored by: Fothergill1

Re: Clear “continue watching”?

Posted by a Superuser, not a Sky employee. Find out more

@Ruth2e  are you trying to remove specific programmes or the entire rail.  Removing specific items is actually harder.  If you let us know I will know what advice to give you.

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This message was authored by: Ruth2e

Re: Clear “continue watching”?

Happy clear all if possible please 

This message was authored by: Fothergill1

Re: Clear “continue watching”?

Posted by a Superuser, not a Sky employee. Find out more

Hi again @Ruth2e  If you log into your MySky account at www.sky.com and then click on the small head and shoulders icon (top right).

Then from the  My Details menu select Data & Personalisation.  There you will find various toggle switches but the one you want in near the bottom of the page and is called "Sky Glass Product Analytics, Personal Recommendations & Profiling"

 

If you switch the toggle to OFF it will remove your continue watching rail (it may take a few hours to disappear).  If you later decide to turn it on again it will take a day or so to start re-populating with the programmes you have watched since you turned it back on.

 

Personally I find the CW rail very useful but also very frustrating in that you can't easily remove programmes you no longer want to watch and in some instances you can't remove them at all.  When my rail starts to get too many unwanted items in it I use the above procedure.  From memory it takes roughly overnight for the rail to disappear and then a couple of days to start re-populating again with new programmes.

 

I hope this helps.

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This message was authored by: Eashtacal

Re: Clear “continue watching”?

I am trying to do the same thing on Sky Stream. I'm finding it and other aspects frustrating 

This message was authored by: JazTheTim

Re: Clear “continue watching”?

Mine had totally disappeared and I want it back. 
I've made sure this setting is ON and I've restarted the pick twice and even tried a factory reset,

its been missing for 3 days now.,any other ideas? 

This message was authored by: paultm53

Re: Clear “continue watching”?

C'mon Sky, give us some control 🙏 

This message was authored by: JazTheTim

Re: Clear “continue watching”?

Trying this again to see if it when enabling again i can fix the Amazon issue. 

This message was authored by: JazTheTim

Re: Clear “continue watching”?

Did you have to enable the setting for it to start repopulating new shows. 

This message was authored by: MarkGoldsmith

Re: Clear “continue watching”?

Posted by a Superuser, not a Sky employee. Find out more

@JazTheTim wrote:

Did you have to enable the setting for it to start repopulating new shows. 


Yes - the setting needs to be switched ON for it to start populating the CW rail again. However it can take a couple of days of shows to start displaying.

Sky Stream, Sky Glass Air and Sky Broadband customer

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