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Discussion topic: Check device power error page

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This message was authored by: Pault88

Message posted on ‎14 May 2026 10:23 PM

Check device power error page

The check device power error page comes up. If I hold the off button it turns the tv off and the volume buttons work but other than that other buttons aren't working on my remote so it won't let me select power on.. although the remote for my Samsung tv does work this lets me open up connection guide and connected devices but has no response when I click the power on button. I have checked all the cables at the back of the tv. The tv is working fine on other apps and I've changed the batteries on my remote so now I'm stuck for ideas to make it work 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎15 May 2026 08:07 AM

Re: Check device power error page

Posted by a Superuser, not a Sky employee. Find out more

@Pault88  Thats not a Stream Puck message thats a TV message, you need to use your TV remote to remove it.  Please refer to your TV user manual.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: lettice

Message posted on ‎15 May 2026 08:53 AM

Re: Check device power error page

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above.

That is a TV message, not a message from the Sky Stream puck. Most commonly seen on a Samsung TV.

You may want to toggle the Samsung TV CEC settings and doing a power plug reset of the TV.

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