Charged for not watching at registered address

[Tc1707]

I have been charged £28 for not watching at my registered address but my sky services have never moved I moved address a few months back and changed my address which is showing as correct on my app but yet they have charged me for not using it at home. What can I do about this as I don't take my sky stream anywhere it's at my home address.

[peter-marlow+1966]

You need to call and talk to them we are fellow custeromers on here,check they have your new address

[lettice]

@Tc1707 

This happens sometimes, when the checks falsely show you are using yiur Sky Stream pucks on your local network.

It can happen if you are  using mesh that may be showing up as different or separate networks at your home.

I have escalated this to Sky for you, if you can go prepared with what type of broadband router and or mesh setup you have at home, it will help.

You will then be given an exception and hopefully refund.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[Jason-]

Good Morning @lettice, thanks for escalating this with us. We currently have @Tc1707's private message already and one of the team will be in touch shortly to assist with this issue 👍🏻

Thanks, Jason-