Channels not working on streaming

[Neil237]

I have had no channels working on my sky stream. It says they are loading but then says there is a technical issue and try later. Every channel I have tried same message.

The apps are working.

[lettice]

Firts, try a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

If you are still having issues, it could be a local network or wifi issue.

Sky recommended minimum broadband speed is 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or watch in UHD.

To check, can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

[ThisRegard]

Mine too, went about an hour ago. No amount of restarts is going to resolve it, it's Sky's problem.

Cannot play any on demand stuff either, nonsense if a service on a Saturday night.

[mikealanr]

@ThisRegard 

No issues here. If there was a mass outage the community would be flooded with comments.

There may be local outage affecting you. If you post more information such as your ispz what steps you have take to resolve the community will try to assist.

Usually powering off your puck at the mains, restarting your router, waiting for connectivity to be restored, and powering your puck back on will clear any temporary faults.

MikeAlanR

[ThisRegard]

There's mentions in other forums and there's a rise in outrages being reported in Down Detector.

[MarkGoldsmith]

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@ThisRegard wrote:

There's mentions in other forums and there's a rise in outrages being reported in Down Detector.

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Thats likely all related to the satellite broadcasting outage Sky was suffering from this morning, as has been widely reported