Channels and videos No streaming blackscreen

[ImAdventurer]

It is showing blackscreen when selecting channels and also almost all apps including bbc iplayer and netflix. Home and everything works fine. Sony smart tv apps are working perfectly fine.

• restarted puck
• resetted puck
• refreshed
• 30s off routine.

done almost everything possible. What to do now?

[Jporch316]

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@ImAdventurer wrote:

It is showing blackscreen when selecting channels and also almost all apps including bbc iplayer and netflix. Home and everything works fine. Sony smart tv apps are working perfectly fine.

• restarted puck
• resetted puck
• refreshed
• 30s off routine.

done almost everything possible. What to do now?

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Have you pulled the plug completely out for 5 minutes ?

also what speed are you getting to the actual device ? You can check this by going into the native Netflix app and going to the get help section and running the network check 

you will need at least 30mb for optimum streaming 

[ImAdventurer]

It is 89.3MbPs even though my package says  150 mbps. They replaced my puck. It seems it is a software issue. And streaming service is crashing.