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Discussion topic: None of the sky channels work

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Avatar for Henry1991
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This message was authored by: Henry1991

Message posted on ‎02 Nov 2024 08:21 PM

None of the sky channels work

Cant watch any sky tv, movies or channels, only the apps work I listen get a black screen with 'Please wait for your programme to load.' And then it goes back to the home screen.
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎02 Nov 2024 09:20 PM

Re: None of the sky channels work

Posted by a Superuser, not a Sky employee. Find out more

Hi @Henry1991 

 

Power off at the mains for a few minutes in the first instance. Failing this what speed is your glass getting? You can check in Netflix > get help? > Connection check. Glass and Stream needs 25Mbps for HD and 30Mbps for UHD.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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