Channel asks to upgrade on Sky Essential TV

[Ali156]

Hi,I’m on the Sky Essential TV package with Sky Stream and I’m getting an “upgrade to enjoy” / subscription prompt when I try to watch New Vision TV on channel 725.

According to Sky’s channel list for Sky Glass and Sky Stream, New Vision is available under Sky Essential TV in the International section (along with ARY Digital on 724). It was added in February 2025 and should not require Ultimate TV.

I’ve already tried:

Power Reboot (unplugged at mains for over 10 minutes)

Refreshing apps in Settings

Restarting the device

The channel still prompts me to upgrade.

Has anyone else experienced this? Is there a known fix for this?

Thank you.

Thanks in advance!

[lettice]

Have you accessed this channel before without ghe upgrade message on your Sky Stream TV essential Tv package?
It has happened in the past when a channel has a blip with an upgrade message, when it should not.

As far as I'm aware the channel should be available to you for your essential TV package.

Your best bet to get this checked and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
[email protected]
They do respond to emails with any updates for your queries or problems.

[Ali156]

Good morning, Lettice.

Thank you for your reply.

No, I haven't accessed this channel before on Sky Stream. I just got Sky Stream yesterday. I was on Sky HD+/Sky Signature. However, if Sky will not allow me to watch the channels that it advertises as being available for my current Sky Stream plan, then I will need them to cancel this and reinstate my previous TV contract...

I will send them an email on the email address you've provided -- thank you for that! I'll also send them a message on Facebook in case they can help me via there.

Thank you.

[Fothergill1]

Hi @Ali156 This channel should be available on Essential TV as shown in THIS list supplied by Sky.  As you mention it is on channel 725.

Try rebooting your puck by going to Settings > System Management > Resets & Updates > Restart Device.

If that dousn't help try sending an email to Viewer Relations at [email protected] explaining the problem.

[Ali156]

Thank you, @Fothergill1 .

I understand. I am not at home at the moment but I'll try again later, although I did try restarting the puck a few times when I first got it yesterday.

Thank you.