Channel 5 App: Cannot Accept Privacy Notice

[Veejay32]

Getting a message review and manage your privacy settings. Cannot click on accept all or reject non essential. Have tried updating via setting, switched off at wall etc and nothing seems to work to get access back 

Moderator note: subject of thread updated to better reflect the conversation

[Richard642]

Having the same issues and taking suggested actions have no effect 

[FarookN]

Same issue for me, noticed it for the first time today. Can't select either of the options, doesn't work when scanning the QR code, tried restarting the device and still can't proceed.

[Dazzasky]

If the accept option is yellow like mine was then just press select on the stream remote and it will work. 

[lettice]

Having the same issue on both my pucks.

Have reported the issue to our Sky Community closed forum area to make Sky aware.

[Abphoto]

Same here 

[KevNewMedia]

Hi Everyone

Thank you for bringing this to our attention, and thank you @lettice for the tag.

We've escalated this to our support teams, who will work with the My5 team to get a resolution.  When we know more, we'll update the thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Kags46]

Me too, even tried using the QR code which takes me to paramount and i click accept and save, still no joy this morning 

[GD1]

@Kags46  Please see the post marked as Answer

[PJC6]

Having exactly the same issue. Tried all the suggestions to no effect. 

[lettice]

Both my pucks are working fine now.

I did do a further Sky Stream Puck settings restart, that may or may have not woken them both up.

[KevNewMedia · Accepted solution]

Hi Folks

As @lettice has pointed out, this issue is now resolved.  If you are still having problems, we'd recommend restarting the device.

Thanks again for making us aware of the problem, and we apologise for any inconvenience.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Richard642]

Thanks for the update, restarted the puck and all is good.