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This message was authored by: Tony532

Message posted on ‎23 Jan 2026 05:32 PM

Channel 4 app

Hello I am currently a sky puck user and I can't access/use the channel 4 app. Is anyone having the same issue? I've reset my puck unplugged it restarted app/ app refresh and still not working
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Message posted on ‎24 Jan 2026 02:14 PM

Re: Channel 4 app

Hey 

 

Thank you for responding. What was happening: when I clicked the channel 4 app through the sky puck. the screen would go black and not load the application. There was no error message or anything else juat a black screen. 

 

I have performed a factory reset on the puck whatever the problem was has been fixed bybthos factory reset.

 

 

Thanks 

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This message was authored by: mikealanr

Message posted on ‎23 Jan 2026 10:35 PM

Re: Channel 4 app

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tony532 

 

You have actually said why you can't use the app? What's the problem? Is it not loading? Will it not play back? Also who is your ISP etc? Has it ever worked? 

 

Please provide as much information as you can so th community can assist.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Tony532 Answer

Message posted on ‎24 Jan 2026 02:14 PM

Re: Channel 4 app

Hey 

 

Thank you for responding. What was happening: when I clicked the channel 4 app through the sky puck. the screen would go black and not load the application. There was no error message or anything else juat a black screen. 

 

I have performed a factory reset on the puck whatever the problem was has been fixed bybthos factory reset.

 

 

Thanks 

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