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Discussion topic: Changes my mind

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Avatar for Pedroshed
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This message was authored by: Pedroshed

Message posted on ‎31 Jan 2025 09:58 AM

Changes my mind

Ok. So i inadvertantly signed up for a TV package last night and don't want to go ahead but I'm unable to cancel the delivery with DPD and there dosen't serm to be any way to just send a direct message to Sky (always much easier to get in than get out!)

I've put back the delivery but there's no option to return to sender. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎31 Jan 2025 10:01 AM - last edited: ‎31 Jan 2025 10:06 AM

Re: Changes my mind

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pedroshed 

 

You will need to contact Sky, this is a customer helps customer community.

 

See information here: https://www.sky.com/help/articles/cancel-sky-tv

 

Scroll down to "no I still need help" and you will be presented with contact options for sky.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Anonymous

Message posted on ‎31 Jan 2025 11:08 AM

Re: Changes my mind

DPD will try 3 times if I remember correctly, so you can either ignore them at the door or tell them that you refuse it, they will keep trying but will eventually send it back to the sender.

 

But you're best to speak to Sky just to make sure it cancels properly.

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