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Discussion topic: Cant open the remote control

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This message was authored by Darrenbromley This message was authored by: Darrenbromley

Cant open the remote control

Can't open the control 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Cant open the remote control

Posted by a Superuser, not a Sky employee. Find out more

Hi @Darrenbromley 

 

See: https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Re-pair%20your%20remote&text....

 

Put it between your hands and push firmly in opposite directions. Or try on a cushion. It can be very stiff to begin with but will ease after the first few times.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by martswain This message was authored by: martswain

Re: Cant open the remote control

Wear rubber gloves, make sure you are moving in the direction of the arrow, it only moves about 5 mm then the back lifts off.

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