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Message posted on ‎13 Feb 2024 05:24 PM

Cannot view programmes added to playlist on Sky Stream,

I can't view any programmes saved to my play list on Sky Stream. It tries to bring up the channel but buffers and then just goes back to play Home Screen?

 

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Message posted on ‎13 Feb 2024 05:33 PM

Re: Cannot view programmes added to playlist on Sky Stream,

Posted by a Superuser, not a Sky employee. Find out more

@Tina591 You need to reboot the stream puck. Turn it off at the plug for a minute and then it should solve that issue.

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎13 Feb 2024 05:33 PM

Re: Cannot view programmes added to playlist on Sky Stream,

Posted by a Superuser, not a Sky employee. Find out more

@Tina591 You need to reboot the stream puck. Turn it off at the plug for a minute and then it should solve that issue.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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Message posted on ‎13 Feb 2024 05:42 PM

Re: Cannot view programmes added to playlist on Sky Stream,

Thanks, will try it. I'm not sure my internet speed is up to the job! 😳

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This message was authored by: MarkGoldsmith

Message posted on ‎13 Feb 2024 05:46 PM

Re: Cannot view programmes added to playlist on Sky Stream,

Posted by a Superuser, not a Sky employee. Find out more

You can test what internet speed the puck is getting. Open the Netflix app on the puck on to get help then check your network it will tell you the download speed.

 

This issue with it opening an app then crashing back to the Home Screen I've had a few times and a simple off and on at the plug to reboot the puck solves it.

Sky Stream, Sky Glass Air and Sky Broadband customer

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