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Discussion topic: Cannot link my sky stream puck

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This message was authored by Kathy0000 This message was authored by: Kathy0000

Cannot link my sky stream puck

I have the 6 digit number, when I go to the link it shows opps there has been a problem and to call a sky expert I phoned and they said it will be quicker doing it this way ? 


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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Cannot link my sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kathy0000 and welcome to the forum.  When activating your puck you must be logged into your My Sky account at  https://www.sky.com/mysky

 

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

 

If you are not logged in you will get generally get an error message of "Oops there's a problem”

 

During setup you must also be using the same email that is registered to your account. 

 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Cannot link my sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kathy0000 

 

Unfortunately you have been given bad information we are fellow subscribers here on the forum. However some things to try:

 

1) clear your browser data and try again

2)try a different browser or device (i.e. if you used your phone try laptop)

3 try logging into your Sky account at www sky.com and then try going to this page:

https://www.sky.com/productsettings/streaming-tv/activate

 

However if these steps don't work you will need to contact Sky for support.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Cannot link my sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kathy0000 and welcome to the forum.  When activating your puck you must be logged into your My Sky account at  https://www.sky.com/mysky

 

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

 

If you are not logged in you will get generally get an error message of "Oops there's a problem”

 

During setup you must also be using the same email that is registered to your account. 

 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
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