Cannot link my sky stream puck

[Kathy0000]

I have the 6 digit number, when I go to the link it shows opps there has been a problem and to call a sky expert I phoned and they said it will be quicker doing it this way ? 

[mikealanr]

Hi @Kathy0000 

Unfortunately you have been given bad information we are fellow subscribers here on the forum. However some things to try:

1) clear your browser data and try again

2)try a different browser or device (i.e. if you used your phone try laptop)

3 try logging into your Sky account at www sky.com and then try going to this page:

https://www.sky.com/productsettings/streaming-tv/activate

However if these steps don't work you will need to contact Sky for support.

MikeAlanR

[Fothergill1 · Accepted solution]

Hi @Kathy0000 and welcome to the forum.  When activating your puck you must be logged into your My Sky account at  https://www.sky.com/mysky

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

If you are not logged in you will get generally get an error message of "Oops there's a problem”

During setup you must also be using the same email that is registered to your account.