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Discussion topic: Cannot detect service every night !

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This message was authored by: claire109

Cannot detect service every night !

I am at the end of my tether with sky ! 
In April I had a new puck delivered , plugged in and worked fine until May When I checked app it said it was waiting activation When I called sky he said it hadn't been updated at their end and that was it sorted ! For last fortnight every night the app shows 'cannot detect your services' when everything appears to be working normally ! Now tonight it's showing yet again and when I try to use service checker it's saying access denied ! 

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This message was authored by: GD1

Re: Cannot detect service every night !

Posted by a Superuser, not a Sky employee. Find out more

@claire109  Are your services working?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: claire109

Re: Cannot detect service every night !

Intermittently Have to unplug tv and stream puck at least twice per night 

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