Discussion topic: Cannot detect service every night !
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Message posted on 31 Jul 2026 07:29 PM
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Cannot detect service every night !
I am at the end of my tether with sky !
In April I had a new puck delivered , plugged in and worked fine until May When I checked app it said it was waiting activation When I called sky he said it hadn't been updated at their end and that was it sorted ! For last fortnight every night the app shows 'cannot detect your services' when everything appears to be working normally ! Now tonight it's showing yet again and when I try to use service checker it's saying access denied !
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Message posted on 31 Jul 2026 07:43 PM
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Re: Cannot detect service every night !
@claire109 Are your services working?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 31 Jul 2026 08:21 PM
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Re: Cannot detect service every night !
Intermittently Have to unplug tv and stream puck at least twice per night
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