Cannot cancel mvmnt app

[Ellie871]

Morning! I signed up to a free trial of the mvmnt app but it will not let me cancel. TV shows 'something went wrong; MYSKY_4306'. When I rang up to try and cancel it as the screen says to, I was told that there was no MVMNT subscription showing on the account. Despite this Sky are making repeated attempts to take £7.99. The person on the phone said that if the payment goes it can be refunded but I just want to cancel the app as I am not using it. 

[BeeBoo]

If you've.not cancelled it yet this is how. I was in your position. 

Go to your products on your tv and then go to apps and then cancel MVMNT. 

I'm angry that I didn't even have a free trial as the app crashed the day I tried! 

[Ellie871]

Thank you for your reply. It won't cancel on the TV, keeps coming up with an error code and message to ring them. I have rang them a few times and they said the same happened to them so it has been sent to the IT department and should be fixed within 48 hours 🙂

[BeeBoo]

Good luck!