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Discussion topic: Can’t watch sky

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Avatar for Georgina1975
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This message was authored by: Georgina1975

Message posted on ‎29 Nov 2025 08:09 PM

Can’t watch sky

Tv is on but says issue with puck

dmturne it all on and off etc and still can't get the screen to change 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎29 Nov 2025 08:26 PM

Re: Can’t watch sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @Georgina1975 

 

You will need to provide more information. What is the exact message you are seeing? Can you see the home screen of the puck? Or is it a message on your TV rather than the puck? Has it ever worked or is this a new set up? What TV is it etc.

 

Remember we fellow customers not sky and no nothing about your set up unless you tell us.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Georgina1975

Message posted on ‎29 Nov 2025 08:30 PM

Re: Can’t watch sky

Hi Mike

wdnha r sky glass tv down stores and come up to watch tv and the screen goes on but nothing will open etc and is no message but been on sky app and says we have a puck issue but it was all ok this morning so not sure what to do 

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This message was authored by: mikealanr

Message posted on ‎29 Nov 2025 09:21 PM

Re: Can’t watch sky

Posted by a Superuser, not a Sky employee. Find out more

@Georgina1975 

 

Power off the puck at the mains for a few minutes and try again. 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: peter-marlow+1966

Message posted on ‎29 Nov 2025 11:48 PM

Re: Can’t watch sky

Posted by a Superuser, not a Sky employee. Find out more

Have you changed the hdim on the tv ?

P c marlow
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