Can't sign in to Prime on new Sky Stream
@SlenderRobert wrote:
@Tousy wrote:Trying to sign in to watch Prime with my new Sky Stream, I've had Prime for years now.
I get 2 options to sign in:
Log into amazon.co.uk/mytv and enter a code
Scan a QR code which signs me into Prime and asks if I want to allow a new device access, I click Allow
The TV says that when connected the page will automatically update but neither way works
Any Ideas?
Try giving the puck a full reboot by turning it off at the wall for a minute then back on. Try logging in to Prime again but do it slowly and be patient - don't press any buttons on the remote. The Stream pucks are pretty slow to respond to many things as everything has to come back down from Sky's servers so give it a minute or two and it might catch up with itself.
Nothing to do with Sky Stream being slow logging into most of the other apps was quite straightforward for me with the exception of Prime took a few attempts but got there in the end
The quickest way I found was via the Amazon Shopping App installed on a mobile device
1. Make sure you have the code generated from the Prime app displayed on your tv
2. Open the Amazon app and sign in if not already.
3. When the Amazon app has opened scroll right and select Video
4. Select profile picture top right.
5. Select Account and Settings
6. On this page scroll right to Your Devices
You should see a list of your registered devices like this
If Sky Stream is registered deregister it and refresh the page before doing the next step
7. The code on your tv screen which is in upper case needs to be entered here
8. Select Register New Device but make sure you enter in lowercase as the app automatically selects uppercase when you type them in.
9. Should take a few seconds for your tv screen to refresh and you should hopefully be logged into prime.
