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Discussion topic: Can’t connect my Sky puck

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This message was authored by: Natabox1978

Message posted on ‎14 Oct 2025 06:09 PM

Can’t connect my Sky puck

My Sky Puck won't connect to my tv but the broadband is working and connecting to my other  devices. Tried switching off at the wall and restarting. Light flashes white on the puck then starts flashing red and yellow then goes off completely. 

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This message was authored by: mikealanr

Message posted on ‎14 Oct 2025 10:38 PM

Re: Can’t connect my Sky puck

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Hi @Natabox1978 

 

Try the steps here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

Namely step 4 the recovery process. If that doesn't work it's likely a fault puck and you will need to call sky and arrange a replacement.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎15 Oct 2025 06:38 AM

Re: Can’t connect my Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Just a question, you have selected the hdim in put on your  tv to view  the programmes on the puck, and checked the hdmi cable is pushed in to the puck and the tv, and if they are have you  tried  a different lead ?

P c marlow
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