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Discussion topic: My puck keeps turning itself off and not able to turn it back on unless you unplug the power from it

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Message posted on ‎11 Oct 2025 05:15 PM

My puck keeps turning itself off and not able to turn it back on unless you unplug the power from it

My puck keeps turning itself off and not able to turn it back on unless you unplug the power from it

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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎11 Oct 2025 06:36 PM

Re: My puck keeps turning itself off and not able to turn it back on unless you unplug the power fro

Posted by a Superuser, not a Sky employee. Find out more
@Simon310 wrote:

My puck keeps turning itself off and not able to turn it back on unless you unplug the power from it

Would suggest there's an issue with your device - contact sky for troubleshooting 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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Message posted on ‎15 Oct 2025 10:31 AM

Re: My puck keeps turning itself off and not able to turn it back on unless you unplug the power fro

That all well saying that but contacting a human at sky is almost impossible on the chat. Virgin media has so much a better set up. I have ended up getting a contact number eventually and ringing them. They sent out a new puck. So problem solved. Sky really do need to sort out communication reliability to chat with an agent when one needs to. 

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