@Soniakhan
For malfunctioning hardware you'll need to go through the troubleshooting here:
https://www.sky.com/help/articles/remote-control-help-sky-glass
Lost or damaged handsets are replaced by purchasing through Amazon or elsewhere:
https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
