Bug report - SKY stream puck

[Happygreentreef]

So it turns out the new Sky streaming pick has some issues. Any assistance with these please... (or file a bug report on my behalf). I found all these in 1 hour, how come QA didn't? 1. Adjusting the SPDIF delay correction causes region dependent dialogue to be muted. 2. Subtitles don't work at all. 3. iPlayer doesn't stop when pressing back, it continues to play on in the background until choosing another stream. This is probably by design however it messes up where you are in a series (obviously). 4. Netflix won't get past 20% loading most of the time and requires changing app focus or a forced power off (is it too much to ask for a reboot function!). Is there an official channel for bug reports? If not, why not? Ta.

[TimmyBGood]

@Happygreentreef 

Just so you know, Stream has been around since late 2021: the pucks were released alongside the Glass televisions.

There's no 'official channel for bug reports', just this forum or phoning in.

[TimmyBGood]

@Happygreentreef 

There's no general problem with Netflix: that seems to be either a bandwidth or a DNS thing.

Subtitles can apparently be restored by carrying out a full reset.

[Happygreentreef]

Thanks for the info. Looking about it seems a few of these issues have been around from the start. Has the platform been abandoned already!

[UnrealityTV]

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@Happygreentreef wrote:

Thanks for the info. Looking about it seems a few of these issues have been around from the start. Has the platform been abandoned already!

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It's not been abandoned - it's the future for Sky's service delivery. 

The problem is, they are owned by a large American company and the hardware is mass manufactured for various worldwide markets running different software.

Sadly it seems to take an age for things to get tested (if at all), therefore the overal streaming experience can be quite poor. 

I for one am abandoning it after a year of little/no progress in improving things. 

[Happygreentreef]

Hmm, I don't think bandwidth is my issue (1GBps fttp with 10GBPs between switches and 1GBPs connection to box). But my DNS setup might be considered non-standard (DNS is filtered/blocked to known data harvesting services on the internet). The same setup however works seemlessly on fire stick, Chromecast, and various other non-standard hosts 😉

Hmm, I'll take a look at what Netflix is actually trying to do. And dump sky of it's harvesting MY data, cos FK them.

[Happygreentreef]

Oh balls. Yet another conglomerate that can't get it's **bleep** together. I just abandoned Humax because they lie through their teeth and the hardware/software is full of bugs that get no attention.

[UnrealityTV]

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@Happygreentreef wrote:

Oh balls. Yet another conglomerate that can't get it's **bleep** together. I just abandoned Humax because they lie through their teeth and the hardware/software is full of bugs that get no attention.

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Sadly, yes.

Sky Stream could be an excellent service - it's got huge potential, but the hardware and back end streaming infrastructure is just not up to the job. 

I've been very patient with Sky for year since getting Stream (I had Sky+ and Q before) but the poor level of service and lack of general improvements have led me to seek better streaming alternatives which are now out there in abundance.   

[bydandie · Accepted solution]

The only real way to record anything formally is to raise a complaint on the service. You will get though to someone who can connect to the puck and look for errors etc and then escalate to the developers if needs be. It also has the added benefit of showing on someone's KPI I would imagine which will certainly focus minds. 

For things as serious as those bugs I'd deem that the appropriate route to take.