Buffering with Sky Stream

[Mair5]

I've had fast fibre 100 fitted with a Sky Stream TV that works well in one room. However in another room the TV buffers constantly. The connection is very poor. Yesterday an engineer suggested I upgrade and pay £4 per month. I agreed. He said he would phone me this morning but did not. Message now on tv - Internet speed is too slow for stable streaming. I've switched it off for 30 secs. Now switching back on. But waiting for it to buffer again. 

[Angel_Aka · Accepted solution]

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@Mair5 wrote:

I've had fast fibre 100 fitted with a Sky Stream TV that works well in one room. However in another room the TV buffers constantly. The connection is very poor. Yesterday an engineer suggested I upgrade and pay £4 per month. I agreed. He said he would phone me this morning but did not. Message now on tv - Internet speed is too slow for stable streaming. I've switched it off for 30 secs. Now switching back on. But waiting for it to buffer again. 

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Upgrade to what exactly for £4pm? If it's for extra speed then that won't change the range or WiFi quality from your router. 

You could perhaps consider some powerline adapters for around £30 which will transfer your broadband connection through your home's existing internal electrical wiring. Connect one to your router via ethernet and the other to your dodgy Stream puck via ethernet and it should solve the issue. 

You need to find out exactly what this extra £4pm is for because it amounts to £48 per year...  

[Mair5]

Thank you. I suspect that the £4.00 might not be correct. I will check my bill. 

Will look at your suggestion re Ethernet but don't understand the technical side of this. Could you explain the use of an Ethernet cable?

[Mair5]

I don't understand the use of an Ethernet cable. Both TVs are approx 18-20 metres apart in 2 separate rooms. Does that mean the cable stretches between them. 

[Angel_Aka]

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@Mair5 wrote:

I don't understand the use of an Ethernet cable. Both TVs are approx 18-20 metres apart in 2 separate rooms. Does that mean the cable stretches between them. 

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No. Each of your Sky Stream pucks needs a broadband connection to your router, either via WiFi or ethernet. The pucks do not connect to each other.

You can either connect the pucks directly to the router with an ethernet cable each or use powerline adapters. These are small boxes that plug into the power socket near your router and another which plugs into the power socket near your puck. They have ethernet ports in them which then allows the broadband connection to pass from your router, down an ethernet cable to the poweline adapter, then through your home's electrical wiring and out to the other powerline adapter. An ethernet cable connected to this adapter then passes the broadband to the puck. 

You can have one puck connected via WiFi and another via ethernet if you wish, it all depends on your home and how widespread and consistent your WiFi connection is. 

Sky Stream and Sky Glass can require the customer to do a lot more troubleshooting of their home broadband network. Both Stream pucks and Glass TVs simply will not function well without a good quality network for them to connect to.