Broken remote

[Jacombaveris]

I need a new controller 

[Jporch316]

@Jacombaveris 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

If that doesn't work 

Replace remote under warranty

https://www.sky.com/help/forms/streaming-tv-remote