Broadband and streaming

[pmagee1959]

I changed to streaming as it appeared cheaper than the normal satellite subscription, but now I see separate billing for broadband and it will cost more! Can I change back to save money?

[GD1]

@pmagee1959  You would need to speak to Sky as the community can't help with this.

[TimmyBGood]

---

@pmagee1959 wrote:

 now I see separate billing for broadband

---

'Sky Stream' is a subscription television product: it's never included broadband (nor did the Sky satellite television platforms)

[oj01]

---

@pmagee1959 wrote:

I changed to streaming as it appeared cheaper than the normal satellite subscription, but now I see separate billing for broadband and it will cost more! Can I change back to save money?

---

You would always have had separate billing for broadband.

[lettice]

When you move to Sky Stream or Sky Glass your billing listing in MySky gets split into two.

Since I moved to Sky Stream over 18 months or more ago, I have had one billing section called Broadband &Talk and one called Streaming TV.

Before the move I had one billing listing that contained bot  my Sky Q and Broadband/Talk listed subscriptions.

Can still go back to 2023 in the Broadband&Talk one and see my old Combined Sky Q and broadband bill listing.

@pmagee1959 

There maybe some carry over for a short while if you have just moved to Streaming ( as you always pay for a Sky Tv service a month in advance) that may sort itself out over the next month, if what you see is your satellite billing ending and your Streaming bill starting.

Have a read of the article on how billing works for your first bill moving to Sky Glass/Stream from Sky Q or Sky+

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching