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Discussion topic: Black screen

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This message was authored by: Lozza5

Message posted on ‎06 May 2025 08:52 PM

Black screen

Regularly when I turn on Sky I have a black screen and no audio bit the programme is clearly playing as the time is counting down. Sometimes it eventually kicks in, turning off and on again doesn't make any difference. 

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This message was authored by: caesarome

Message posted on ‎06 May 2025 10:11 PM

Re: Black screen

Posted by a Superuser, not a Sky employee. Find out more

@Lozza5 

On what device is this happening on ?

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This message was authored by: Lozza5

Message posted on ‎06 May 2025 10:32 PM

Re: Black screen

The Sky Stream puck 

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This message was authored by: caesarome

Message posted on ‎06 May 2025 10:46 PM

Re: Black screen

Posted by a Superuser, not a Sky employee. Find out more

As you had posted this in the Sky Go forum I have moved it to the Sky Stream one for you.

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