Black screen after adverts

[Lainy757]

Happened to me too, screen went blank after the break. I've just gone to watch episode 11 after fixing up on episode 10 and this also starts playing up after the break but this time it's the audio. What on earth! 

[Appash29]

happening to me on ocasions, random programmes. Contacted Sky and was informed it is a broadband quality/speed issue as I do not have Sky broadband, After two hours back and forth no progress made, except I need to change my broadband supplier to Sky and that will resolve it

[Geewhiz]

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@Appash29 wrote:

happening to me on ocasions, random programmes. Contacted Sky and was informed it is a broadband quality/speed issue as I do not have Sky broadband, After two hours back and forth no progress made, except I need to change my broadband supplier to Sky and that will resolve it

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Hopefully you realise they are telling lies before you go to any expense and hassle.

[Appash29]

Yes, advisors are not really the best. I left sky  broadband due to unstability and low speeds <15mbps at times making streaming impossible. I had an issue in May which I told I would be compensated for, which I never received. That is why I was also contacting today, this has now been resolved but was further complicated as my name on the account was mis-spelt and although they have accessed my account for the past 26 years all of a sudden they could not, it took 7 weeks to get this corrected. How hard can they make it. I was also offered sky Kids for free, I don't have it and don't want it, I'm 63, but possibly watching pepper Pig maybe as entertaining as dealing with Sky Customer Services

[OldyBob]

On the 11th I had an email response from Executive Response Group saying my complaint has been taken on by Customer Priority Team.

Yesterday I also had a phone call from one of there team who made an appointment for one of the team to call me between                           12-00 and 2-00pm today, I have put together my crib sheet with notes from the responses on this discussion and will see what happens?

[BeerFairy]

It seems they cannot escalate an issue that is very easy to verify. It should not require you to have a call. It is obviously a problem they have experienced before. Good luck.

[Appash29]

I shut them down before they even started. Never answered a question and really only interested in up selling. This may have happened had they listened to me and resolved the issue rather than lying to get me off the call, once they realised this I was transferred to technical without being asked or notified. Transferred back and had to start all over again with another advisor who then informed me he was on a break in 5 minutes and I would be transferred again. Absolute shambles, could organise a p*** up in a brewery.

[PaulSk57]

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@Appash29 wrote:

I shut them down before they even started. Never answered a question and really only interested in up selling. This may have happened had they listened to me and resolved the issue rather than lying to get me off the call, once they realised this I was transferred to technical without being asked or notified. Transferred back and had to start all over again with another advisor who then informed me he was on a break in 5 minutes and I would be transferred again. Absolute shambles, could organise a p*** up in a brewery.

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I agree. For me, their customer service is the main problem with the company. It reminds me very much of British Gas, who I will never speak to again. 

[OldyBob]

So as they said I was called at 12-15pm today, no real answer except that they are aware of the issue and are actively trying to find a solution. 

It was exactly the response I expected a none solution and a box tick to say that they have responded to my complaint. 

I did get 2 months free subscription as a goodwill gesture. 

[fraserm7411]

I couldn't find myself changing to the next episode without finishing the faulty one. I found a way to watch it, but not on Sky! The faulty programme is still not fixed.

[Jefftax]

Here we are a month later and the issue is still not resolved.